Reference

What Governs Your Account on zc288

These terms set out the rules that apply when you use zc288 — your account, your transactions through JazzCash, Easypaisa, or Raast, and how we handle your data.

Account TermsUser RightsPayment ConditionsData HandlingJurisdiction Notice
zc288 What Governs Your Account on zc288
LEGAL CONTACT PATHS

Reach Us on Policy Questions

Team online

Live Chat

Reach the support team through live chat inside your account. For policy queries, select the Legal or Account category so your message routes to the right team quickly.

Email Support

Send detailed policy questions or account access requests by email. Include your registered mobile number so we can match your query to the right account record.

Account Help Centre

The Help Centre inside your account dashboard covers common legal queries — account closure, data requests, and payment dispute steps — without needing to contact support directly.

ACCOUNT SECURITY

How We Protect Your Data and Account

Data Handling

We collect only what is needed to verify your account and process payments. Data shared when you link JazzCash, Easypaisa, or Raast is used solely for transaction verification and is not sold to third parties.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time without losing account access.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you get an OTP you did not request, contact support immediately via live chat and we will lock the account while we investigate.

Retention and Deletion

Account records are kept for as long as required by applicable law. Once that period ends, or if you request closure and all balances are settled, we remove personal data from active systems within a reasonable timeframe.

Common Legal Questions Answered

Access depends on local law and your eligible region. Check the regulations that apply in your area before opening an account. We cannot confirm legal access for every location in Pakistan.

Send a data access request through email support with your registered mobile number. We will confirm the request and provide a summary of stored data within a reasonable period.

Yes. Contact support via live chat or email to initiate account closure. Any remaining balance is returned to your linked JazzCash, Easypaisa, or Raast account after identity verification is confirmed.

Payment details are removed from active systems after the mandatory retention period under applicable law has passed. We do not keep wallet numbers beyond what compliance requires.

A notice appears in your account dashboard before any material update takes effect. You can review the changes and close your account before the new terms apply if you choose not to accept them.

Contact us immediately through live chat and select the Account Security category. We will put a temporary hold on the account and investigate the login history while you remain in contact with our team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.